Privacy Policy

Who We Are

This website is operated by Klinik Pergigian Plux Dental Melawati, a dental clinic at Pusat Bandar Melawati, No. 338, Lorong Sarawak, Taman Melawati, 53100 Kuala Lumpur, Malaysia. If you have any question about this notice or about how your information is handled, contact us on WhatsApp at +60 11-6140 8009 or by email at pluxdental.melawati@gmail.com .

Information We Collect

When you contact us

If you message us on WhatsApp, call the clinic, or email us, we receive whatever you choose to tell us — typically your name, phone number or email address, and a description of the dental problem or treatment you are asking about.

When you become a patient

To treat you safely we collect and keep clinical information: your identification and contact details, medical and dental history, medications and allergies, examination findings, X-rays and clinical images, treatment records, and payment records. This is confidential health information and is handled accordingly.

When you use this website

Our website collects standard technical information through analytics — pages viewed, approximate location, device and browser type, and how you arrived at the site. This is used in aggregate to understand how the site is used. We do not use this website to collect health information.

Why We Use Your Information

• To respond to your enquiry and arrange, confirm, or reschedule your appointment
• To provide dental care — diagnosis, treatment planning, treatment, and follow-up
• To keep proper clinical records as required of a registered dental practice in Malaysia
• To handle billing , receipts, and where applicable claims through a panel or insurer
• To contact you about your care — appointment reminders, recall for check-ups, and treatment follow-up
• To improve this website using aggregated, non-identifying analytics

Consent and Your Choices

By contacting us or attending the clinic, you consent to your information being used for the purposes described above. You may withdraw consent for non-essential uses — such as appointment reminders or recall messages — at any time by telling us, and we will stop. Withdrawing consent for information we need in order to treat you safely may mean we cannot continue to provide treatment.

Who We Share It With

We do not sell your personal information, and we do not share it for advertising. We share it only where it is necessary:

• Dental laboratories and specialists — where your treatment requires work or an opinion from them, limited to what they need
• Panel administrators and insurers — only where you are claiming under a panel or insurance arrangement, and only with the details required for that claim
• Service providers who help us operate the clinic and this website, and who are required to protect your information
• Authorities and regulators — where disclosure is required by Malaysian law or by professional obligations

Cookies and Analytics

This website uses Google Analytics to understand how visitors use the site. It sets cookies in your browser and records usage in a form that is not used by us to identify you personally. Our contact page also embeds a Google Map, which is provided by Google and subject to Google’s own privacy terms. Our homepage also displays a Google review carousel supplied by a third-party review widget service, which loads from that provider and is subject to its own privacy terms. You can block or delete cookies in your browser settings; the site will still work.

How Long We Keep It

Clinical records are kept for as long as required by Malaysian law and professional guidelines for dental practice, and for as long as they may be needed for your ongoing care. Enquiry messages that do not lead to treatment are kept only as long as they are useful, and then deleted. We do not keep personal information longer than we need it.

How We Protect It

Clinical records are kept confidential and accessible only to the dentists and clinic staff involved in your care. We take reasonable steps to protect information against loss, misuse, and unauthorised access. No system is perfectly secure, so we also limit what we collect and how long we hold it.

Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, incomplete, or out of date
• Withdraw consent to processing, subject to the limits described above
• Limit processing for purposes such as marketing or reminders
• Ask how your information has been used and who it has been disclosed to

To make any of these requests, WhatsApp us at +60 11-6140 8009 or email pluxdental.melawati@gmail.com . We may need to verify your identity before acting on a request, so that we do not disclose your records to someone else.

Children

We treat children, and their information is provided and managed by a parent or guardian. This website is not directed at children and we do not knowingly collect information from a child through it.

Changes to This Notice

We may update this notice as our practice or the law changes. The date at the top shows when it was last revised. Material changes affecting how we use your information will be brought to your attention.